Job Information
Robert Half Administrative Assistant in Renton, Washington
Description
A reputable professional service organization in Renton, WA seeks a self-motivated and customer-focused Customer Service Associate. This role is customer-facing, thus we are searching for a candidate who possesses exceptional customer service skills, exemplary communication capabilities, and a vibrant personality. The successful candidate will be responsible for providing professional services to our clients with precision and responsiveness.
Responsibilities:
Maintain high-level professionalism while interacting with customers.
Address customer inquiries and concerns promptly and professionally via phone, email, or face to face.
Liaise with other departments to resolve customer concerns and improve customer satisfaction.
Maintain knowledge of the organization's products and services to provide accurate information to customers.
Document all customer interactions and details of customer engagements in the CRM system.
Work collaboratively with team members to meet contractual deadlines and goals.
Support sales team by generating leads and managing appointments.
Ensure customer satisfaction and provide professional customer support.
Participate in training and workshops to improve expertise and performance levels.
Requirements
High school diploma or GED required. Bachelor's degree in Business Administration or related field preferred.
Minimum of 1-2 years customer service experience, preferably in a professional service setting.
Exceptional interpersonal skills along with strong problem-solving abilities.
Proficiency in using CRM software and MS Office applications.
Excellent oral and written communication skills.
Must be able to function independently and multi-task in a fast-paced environment.
Must possess a high level of professionalism, integrity, and trustworthiness.
A proactive mindset and the ability to work under pressure.
Willingness to maintain an updated knowledge of industry trends and advancements.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .