Job Information
Robert Half End User Support Analyst in Bloomington, Minnesota
Description
We are a seeking a proactive End User Support Analyst.
In this role, your duties will include handling end user requests, developing and managing technology systems, supporting active directory and basic scripting, and troubleshooting hardware/software issues. You'll be responsible for documenting escalated issues to the appropriate internal teams for resolutions, and driving user adoption of key systems and processes.
Responsibilities:
• Support and maintain M365, Active Directory, Windows 10, and Intune systems.
• Answer user inquiries regarding computer software or hardware operation and resolve problems.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Train users in the proper use of hardware or software.
• Handle escalated IT support tickets until issue resolution.
• Collaborate with providers of third-party apps configured with our system.
• Maintain communications on project status, issues, and successes in a timely and professional manner.
Requirements
3+ years of deskside Support experience required
Experience with Windows 11
Microsoft Office 365 experience preferred
Windows Intune experience
Active Directory experience
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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