Job Information
Robert Half Collections Specialist in Bothell, Washington
Description We are offering a contract employment opportunity for a Collections Specialist in the Credit Union industry, based in Bothell, Washington. The successful candidate will be responsible for administering a collection program for members with delinquent accounts, handling incoming calls, and processing insurance claims among other duties. The role requires a high degree of organization, attention to detail, and proficiency in using Microsoft Office.
Responsibilities:
• Administer collection program for members with delinquent loans, over-limit Visa accounts, and negative share accounts in accordance with established procedures.
• Make quality contact with members who are past due and/or overdrawn to resolve account issues.
• Handle incoming calls from members and staff through the department ACD.
• Consult with members concerning hardship extension requests of loan payments for approval by management.
• Assist staff with questions regarding collection activity and charge-offs.
• Review and recommend delinquent/overdrawn accounts for charge-off and referral to outside agencies.
• Process and review bankruptcy notices and insurance submissions.
• Handle settlement requests for approval by management.
• Process direct and indirect credit bureau disputes.
• Manage ChexSystems reporting on overdrawn/charged off share accounts. Requirements • Minimum of 1 year of experience in a collections role within a Credit Union or similar financial institution
• Demonstrated proficiency in collecting outstanding payments and managing bank transactions
• Proven ability to use Microsoft Office Suite, including Word, Excel, and Outlook
• Excellent communication and negotiation skills to effectively interact with customers
• Strong organizational skills to manage multiple accounts effectively
• Ability to maintain professionalism and patience in high-pressure situations
• Knowledge of regulations and guidelines related to debt collection
• High degree of accuracy and attention to detail in record keeping and documentation
• Demonstrated ability to maintain customer confidentiality and adhere to ethical standards
• Willingness to continuously learn and adapt to changes in the financial industry and collections practices
• High school diploma or equivalent required; further education in finance or a related field is a plus.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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