Job Information
Robert Half IT Support Analyst in Carlsbad, New Mexico
Description
Robert Half is seeking multiple IT support technician in Carlsbad, New Mexico.
IT support Technician(s) day to day duties include but are not limited to:
-Researches parts, equipment, hardware and other technology needs and communicates requirements to the Technology Support Supervisor.
-Completes work assignments and ensures all work is completed correctly and efficiently.
-Keeps customers informed of project status when necessary and communicates up, down and laterally when problems are encountered.
-Maintains technology help desk system and ensures jobs are completed as assigned based on the priority set by the Technology Support Supervisor.
-Provides for the application of systems analysis techniques and procedures, including consulting with staff users, to determine hardware, software, or system functional specifications.
-Provides for the design, development, documentation, analysis, creation, testing or modification of district computer systems or programs related to user or system design specifications.
-Provides for the testing or modification of computer programs as they relate to district machine operating systems.
-Ensures the installation, setup, repair and support of personal computer and network software.
-Trains personnel as needed in the use of hardware, software and network assets.
-Provides for preventive maintenance of personal computer and network systems.
-Maintains the district warranty/repair process.
-Assists the Network Administrator and Systems Administrator as needed.
-Travels to various sites to provide assistance as needed.
-Cross trains in application and network functions
ADDITIONAL JOB FUNCTIONS:
-Requires some after-hours and weekend work depending on the situation.
-May require work-from-home during non-traditional scenarios.
-Requires highest-levels of customer support and interaction to provide first-class service and support for all technology needs to meet educational requirements.
-Such other functions as directed by the Director of Technology, or the Superintendent.
Requirements
The successful IT Support Technicians will have:
High School Diploma, Associates degree in Computer Science, Information Technology, or similar discipline would be advantageous.
Any of the following nationally recognized certifications may be used in
lieu of degree at the Director of Technologies discretion (A+, Network +,
Security +, CCNA, or similar certification).
One year of experience working with hardware and software installation,
repair and support.
Background required prior to employment
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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