Robert Half The Creative Group Communications Analyst in Columbus, Ohio
If interested, please respond to me directly via email with an updated resume to Mariana.Montini@rht.com. Thanks so much! This group is responsible for all outsourced infrastructure, Help Desk, and project management responsibilities. This group manages service level agreements related to response time to incidents, response times to incidents requests, timelines for closure to tickets, and customer satisfaction. The IT Governance team also manages the IT Change Control approval process and IT Communications that direct communication to internal and external clients. ? This role supports the internal and external client relationships. The skills to fulfill this role are unique to understanding how to foster client communications, as well as, an ability to learn and communicate technology. This role will also perform research on technology requests and incidents that impact our internal and external clients. In an effort to improve client relations, this resource will also assist in the coordination of new technology with directly with clients.
The Creative Group, a Robert Half company, specializes in placing highly skilled marketing, advertising, design, interactive and public relations professionals on a project and full-time basis with advertising and public relations agencies, Fortune 500 companies and small to mid-sized firms. We are faster at finding you work because of our strong network. We reach out to over 12,000 creative and marketing hiring managers each week. In addition to our free job search services, we provide our candidates with access to online skills training and a competitive benefits and compensation package.
Our parent company, Robert Half, once again was named to FORTUNE® magazine's list of "World's Most Admired Companies" and was the highest-ranked staffing firm. (March 1, 2016)
Apply for this job now or contact our branch office at 1.888.846.1668 to learn more about this position.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Equal Opportunity Employer M/F/Disability/Vet
Req ID: 04860-9500276397
Functional Role: Mktg/Comm Project Manager
Postal Code: 43219
Requirements: Minimum requirements:?
Strong oral and written communication skills with technical and business ability to communicate to all levels of internal and external clients.
High level of intellectual curiosity – we need to ask a lot of questions to get to a good understanding of an issue in order to communicated issues; Needs to ask the right questions to define the problem.
Ability to multi task and prioritize requests.
Experience in service for a high level/top tier customer, able to understand the difference in standard and elevated support (During an outage, many people may be reaching out (client, internal groups, CIO, etc)- This person will need to know how to and what to communicate with peers, manager and up.)
Has the ability to articulate technical information into a meaningful message that clearly explains issue impact and resolution. On Call Requirements: ? This position does have a requirement to be on call one week a month (one week 24x7 per month). The analyst will be provided a company issued mobile device for the purpose of on call. The on call support analyst will be required to join technical bridge calls to obtain information regarding the issue and impact and then communicate that information in a "client friendly" format to the business and clients (as applicable) directly. The on call person, if hourly, will be paid for time spent working issues (start of page until issue resolved and the last communication has been sent out).