Robert Half Corporation Jobs

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Robert Half Help Desk in Hoffman Estates, Illinois

Description

We are currently seeking a highly driven, professional Help Desk Specialist for a contract position with our client in Hoffman Estates, IL. The successful candidate will be responsible for providing first-level hardware and software support for our in-house users, utilizing their knowledge of Windows 10 or 11 environments, Active Directory password resets, and ticketing systems.

Responsibilities:

  • Provide first-level contact and problem resolution for all users with hardware and software issues.

  • Work with Active Directory to manage password resets and account setup.

  • Document, track, and monitor problems using applicable systems and tools.

  • Coordinate with other teams or departments to resolve user problems.

    Requirements

Qualifications:

  • 1-2 years of prior experience supporting Windows 10 or 11 environments.

  • Strong knowledge of Active Directory and password resets.

  • Exposure to a ticketing system and ability to prioritize and manage multiple tickets at a time.

  • Excellent communication skills, both verbal and written.

  • Proven problem-solving skills with the ability to approach issues methodically.

  • Relevant IT certifications are an added advantage.

Please note this is a contract position located in Hoffman Estates, IL. If you thrive in a fast-paced environment and enjoy problem-solving, we would like to hear from you!

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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