Robert Half Office Team Customer Service Specialist in Houston, Texas
One of our clients, a company in the Galleria area that supplies natural health products, is seeking a Bilingual Customer Service Representative to join their team. This individual will be responding to customer/client inquiries via phone, email and online chat communication channels. Majority of communication will be inbound inquiries, as there is no cold-calling in this position. This requires a thorough knowledge of our products and recommended protocols (training will be provided), along with all the skills you would expect:
Excellent written and verbal communication.
The ability to identify customer needs.
Computer proficiency with Office and Google.
The ability to efficiently shift between tasks.
Assist customers with the placement of orders, exchanges, or refunds.
Help with complaints, errors, account questions, billing, cancelations, and other queries.
Learn as much as possible about the products we make and sell.
Greet and follow up with customers.
Setup and manage domestic and international customer accounts.
Ensure proper customer service is being delivered at all times.
Most importantly, a practiced caring attitude that assists you to provide our valued customers with the best products and information Candidates must have open availability, as there will be occasional overtime and Saturday shifts beginning in 2017.
OfficeTeam is the world's leader in quickly matching skilled administrative professionals with temporary and temporary-to-full-time jobs. We offer job opportunities ranging from executive and administrative assistants to customer service representatives, receptionists and general office support. Our staffing managers connect with more than 100,000 hiring managers in North America every single week. In addition to free job search services, we provide access to free online skills training and a competitive benefits and compensation package.
Our parent company, Robert Half, once again was named to FORTUNE® magazine's list of "World's Most Admired Companies" and was the highest-ranked staffing firm. (March 1, 2016)
Contact your local OfficeTeam branch at 888.981.6731 or visit roberthalf.com/officeteam to apply for this job now or find out more about other job opportunities.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Equal Opportunity Employer M/F/Disability/Vet
Req ID: 04040-9500272664
Functional Role: Account Executive/Staffing Manager
Postal Code: 77018
Compensation: $14.00 to $16.00 per hour
Requirements: * Fully bilingual in Spanish (both written and spoken) * Strong retail background required * Excellent communication skills * Individual should be adaptable, open-minded and extroverted If interested and matching the requirements for this position, please submit resume in Word format to "Eloy.firstname.lastname@example.org" with 'Bilingual CSR' in the subject line.