Robert Half Technology Tier 2 Help Desk in Jacksonville, Florida

Robert Half Technology is looking for a Tier II Technician for a growing company in Jacksonville, FL. We are looking for a Tier II Technician with experience providing remote support, has great customer service, and can support a wide base of users. The candidate will need to provide excellent problem-solving, communication, and interpersonal skills, along with patience, a customer friendly attitude, and the ability to work in a team environment. In addition to those duties, candidate should have a strong technical understanding of the various hardware, software and networking systems being supported. For immediate consideration, please send your updated resume to:

With more than 100 locations worldwide, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Through our alliances with industry-leading organizations such as HDI® and the Microsoft® Partner program, we have access to client companies that other staffing firms don't. In addition to our free job search services, we provide our candidates with access to free online technical training and a competitive benefits and compensation package.

Our parent company, Robert Half, once again was named to FORTUNE® magazine's list of "World's Most Admired Companies" and was the highest-ranked staffing firm. (March 1, 2016)

Contact your local Robert Half Technology office at 888.674.2094 or visit to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

Equal Opportunity Employer M/F/Disability/Vet

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Req ID: 01120-9500276063

Functional Role: Help Desk/Tech Support II

Country: USA

State: FL

City: Jacksonville

Postal Code: 32246

Compensation: DOE

Requirements: Requirements: Create, evaluate, prioritizes and resolve service tickets for incoming telephone, email, voice mail and in-person requests for assistance. Track service calls from initiation through completion and ensure user satisfaction. Interview users to gather information about the problem and, if necessary, lead the user through diagnostic procedures to determine the problem. Configure, install and maintain computers, printers and related network peripherals. Perform user account creation and administration to ensure that users gain access to network resources such as file storage, email and business applications. Clean-up terminated users network and email accounts and data. Support end user base via phone, remote access, and if necessary desk-side support. Setup access to systems, software and operating systems. Remove access to systems, software and operating systems. Walk customer through problem-solving process. Install, modify, and repair computer hardware and software. Windows 7 experience.