Robert Half Office Team Customer Service Representative in Johns Creek, Georgia

Customer Service Representative Customer Service Representative Openings! OfficeTeam has an excellent career opportunity for an articulate, highly-skilled Customer Service Representative in the growing logistics industry. Do you love problem solving? Then this position may be for you. This position is based in a dynamic, rapidly-changing contact center. How you will make an impact Monitors, tracks, quotes, negotiates, and ensures contractual compliance for products. Manages/resolves multi-task service requests of customers through various access channels of written correspondence, email, chat, fax, and verbal communications. Provides correspondence to meet customer needs and supplies daily/weekly/monthly performance report cards as necessary to maintain and retain the customer business levels. Engages customers in Accessorial application disputes on freight bills. Negotiates with customer and terminal personnel to reach equitable/agreeable monetary resolution. Collaborates with customers on escalated incidents to analyze and correct unsatisfactory service performance. Communicates with field personnel when customers are not receiving required services, up to and including upper management. Ensures proactive practical solutions to service level deficiencies. Recommends post incident reviews and engages corrective actions to avoid repeat situations. Prepares written Corrective Action Reports to customer/company executives. Proactively recognizes issues prior to occurrence and is empowered to take corrective action to avoid service defects by engagement of top company executives. Partners with customers by taking part in resolution conference calls. Participates in numerous projects for process and quality assurance improvements. Performs other related duties, as required.

OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.

Apply for this job now or contact us today at 888.981.6731 for additional information.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2017 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

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Req ID: 00870-0010128124

Functional Role: Customer Service

Country: USA

State: GA

City: Johns Creek

Postal Code: 30097

Compensation: DOE

Requirements: What we're looking for

  • Minimum 3 years of LTL operations/customer service experience

  • Equivalent to associates degree in business

  • Extensive knowledge of AS400 system, web services, MS Office, and CRM software

  • Typing 50 wpm with 10 key accuracy

  • Effective oral and written communication skills

  • Strong problem solving skills If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today! About OfficeTeam OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find you office support job opportunities. We evaluate all of our office temps' skills and match them with the needs of top employers in their area. © 2016 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.