Robert Half Office Team Client Support Specialist in Kansas City, Missouri
The Client Support Specialist is responsible for providing exceptional customer service primarily through phone and email communication to inbound callers and clients. This will include receiving and resolving a comprehensive variety of client requests and inquiries. You must be able to handle moderately complex internal and external client inquiries and concerns via phone and email. You will be using customer support software and computer systems to perform and analyze client information and tracking of client inquiries. Participate in outbound calling projects as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES
Communicate via phone, email and chat with internal and external clients requiring assistance or information.
Navigate multiple internal computer systems to process credit card transactions.
Handle escalated calls from clients with sensitive and escalated issues using professionalism and excellent customer service skills. Handle calls in special queues across multiple skillsets as needed.
Troubleshoot software, hardware and proprietary products, as appropriate to support the client using approved tools and processes.
Follow established procedures to handle inquiries and resolve concerns to ensure client satisfaction. Handle client communications within all call handling, quality measurement and Contact Center metrics.
Use approved Contact Center software programs and computer systems to accurately document and track client contacts.
Observe and report call trends using appropriate channels.
Provide assistance and support to other associates as well as supervisors and managers.
Participate in outbound calling campaigns as needed.
Perform other duties as assigned. If interested in interviewing for this opportunity please email your resume to Amanda Hendricks at Amanda.email@example.com or call Amanda directly with any questions at 312-619-5402 ext 48765.
OfficeTeam is the world's leader in quickly matching skilled administrative professionals with temporary and temporary-to-full-time jobs. We offer job opportunities ranging from executive and administrative assistants to customer service representatives, receptionists and general office support. Our staffing managers connect with more than 100,000 hiring managers in North America every single week. In addition to free job search services, we provide access to free online skills training and a competitive benefits and compensation package.
Our parent company, Robert Half, once again was named to FORTUNE® magazine's list of "World's Most Admired Companies" and was the highest-ranked staffing firm. (March 1, 2016)
Contact your local OfficeTeam branch at 888.981.6731 or visit roberthalf.com/officeteam to apply for this job now or find out more about other job opportunities.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Equal Opportunity Employer M/F/Disability/Vet
Req ID: 04730-9500276759
Functional Role: Customer Service
City: Kansas City
Postal Code: 64105
Compensation: $11.00 to $11.85 per hour
Requirements: QUALIFICATIONS AND EXPERIENCE *Education and/or work experience necessary to demonstrate required skill level. *Must possess excellent verbal and written communication skills. *Ability to type at least 35 words per minute.