Robert Half Corporation Jobs

Description Basic Functions

• IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Azure, Microsoft, and VMware.

• Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.

• Implement and support disaster recovery solutions.

• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.

• Remote access solution implementation and support: VPN, Terminal Services, and Azure.

• System documentation to include system reviews and recommendations.

• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.

Additional Duties and Responsibilities

• Improve customer service, perception, and satisfaction.

• Ability to work in a team and communicate effectively.

• Escalate service issues that cannot be completed within agreed service levels.

• Communicate to customers: keeping them informed of progress, notifying them of impending changes, agreed outages, etc.

• Maintain specific knowledge of the customer and how IT relates to their business strategy and goals.

• Develop in-depth knowledge of the service catalog and how it relates to customer’s needs.

• Document internal processes and procedures related to duties and responsibilities.

• Responsible for entering time and expenses in ConnectWise as they occur.

• Work through a daily schedule in ConnectWise that has been established through the dispatch process.

• Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.

• Enter all work as service tickets in ConnectWise.

• Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry.

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• detail oriented IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP

• Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care.

• Diagnosis skills of technical issues.

• Ability to multi-task and adapt to changes quickly.

• Technical awareness: ability to match resources to technical issues appropriately.

• Service awareness of all organization’s key IT services for which support is being provided.

• Understanding of support tools, techniques, and how technology is used to provide IT services.

• Typing skills to ensure quick and accurate entry of service request details.

• Self-motivated with the ability to work in a fast-moving environment. Requirements Cisco Routers, Cisco Technologies, Cisco Networking, Routers, Fortinet Firewalls Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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