Robert Half Accountemps Operations Specialist with FORTUNE 50 BANK in Louisville, KY in LOUISVILLE, Kentucky
Robert Half is immediately staffing for an Operations Specialist contract role for our FORTUNE 50 BANK located in Louisville, KY! This position has a potential to be extended and to convert to a full-time employee with the bank. As a Operations Specialist, you will fulfill customer requests for products and services, and provide on-going support. Please review the details of the job below and if you are available immediately please apply today with your resume in a Microsoft Word document.
Responsibilities: Complete onboarding activities for new IDD customers: - Manage request queues - Consult directly with customers and/or Analyze requests to ensure instructions reflect customer specifications and product compatibility - Complete set-up and verification to meet customer-defined timeframes - Provide customer-facing implementation support & product training Provide on-going customer and product support - Respond to internal/external inquiries, requests and escalations - Support product development testing - Support product issue identification and resolution - Maintain customer-facing and internal procedures documentation - Maintain and complete billing activities Expectations of a Client Services Analyst in IDD Fulfillment are: - Own and resolve service issues from complaints or inquiries to the point of resolution - Be an escalation point to research and resolve complex service questions, using multiple systems and points of contact - Support a Continuous Improvement Culture through personal and team engagement - Support a rapid change environment by ensuring you are prepared for change and by following up to validate success - Proficient with Microsoft Office products and aptitude for applications required to support product - Ability to follow procedures in diverse routine and non-routine tasks; recognize escalation opportunities - Ability to plan and prioritize
Qualifications - - Excellent customer service skills - Excellent written communication skills; able to document and explain complex situations. - Able to follow a process, find gaps, and recommend improvements - Working knowledge of check processing preferred - Excellent time management and organizational skills - Intermediate skill in using Microsoft Excel to analyze data - Comfortable with web-based technologies - Strong general computer skills to quickly learn and use multiple applications - Demonstrated ability to own, resolve, and research complex service cases - Able to work independently and empowered to make appropriate decisions and escalate when needed - High school diploma required
Please apply today with a resume in a Microsoft Word document for immediate consideration.