Job Information
Robert Half Helpdesk Support in Marysville, Ohio
Description
Robert Half has a client in Marysville, Ohio that is adding 6 new people to their team on site. 1st and 2nd shift position available. These are long term contract opportunities supporting our client's employees with L1 incidents.
This is a great job for someone who excels at coming up with creative solutions to technical issues. Robert Half is seeking a Help Desk Analyst to accommodate internal employees in an ever-changing, active environment with a company in the financial and retail industries. We especially want to hear from Hep Desk Analyst candidates with strong problem-solving skills and a passion for making effective change within an organization.
Major responsibilities
1st line of support for IT incidents across the organization.
Providing support to onsite and remote workers with Windows 10 or 11, O365 or Applications/Software.
Troubleshooting network connectivity incidents related to VPN access or VDI instances.
Provide IT assistance for Windows or Mac operating systems, productivity software, and a variety of other software applications used internally
End user and device management in Active Directory
Troubleshoot incidents with SSO or MFA.
Pinpoint recurring technical issues and present solutions to address the root of the problems
Independently investigate and implement solutions to technical issues
Reply and follow up on technical help tickets submitted via phone, email, or chat.
Follow escalation and notification processes to management
Create, update, add documentation, manage flow or close tickets in ServiceNow for IT incidents.
Requirements
2 years of call center, technical support experience or equivalent education and internship/externship experience.
Proven knowledge of Microsoft OS and O365
Practical knowledge of Active Directory, SSO and MFA
Good understanding of change management
General familiarity with Troubleshoot and using remote tools to support end users.
Microsoft Office 365 experience desired
Well-founded grasp of Workstation Support to include VPN access and VDI Instances.
Strong problem-solving skills
Background in installing and configuring operating systems, networked and local printers, and business applications
IT support ticketing system experience desired
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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