Robert Half Office Team Customer Service Representative in Maumelle, Arkansas

We are currently seeking an energetic, detail oriented Customer Service Representative who maintains the skills to effectively process customer orders, maintain high levels of communication with both customers and field sales representatives, and perform all duties utilizing industry standard software and systems. Experience in the corrugated packaging industry is preferred. RESPONSIBILITIES:

  • Maintain a high level of communication with customers by phone, email, and fax

  • Respond promptly to customer inquiries

  • Handle and resolve customer complaints

  • Obtain and manage all documentation and relevant information regarding customer accounts

  • Process orders, create estimates, and manage customer raw material orders

  • Direct requests and unresolved issues to the designated resource

  • Manage key customer accounts and in-house inventory levels

  • Prepare formal customer quotes

  • Generate master specifications required for production prior to order processing

  • Track production orders as required in order to effectively allow for on-time deliveries

  • Take initiative to alleviate and prevent problems

  • Become and maintain fluency with Amtech and Esko web center software systems

  • Work hand in hand with sales staff in order to provide a high level of customer support

OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.

Apply for this job now or contact us today at 888.981.6731 for additional information.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

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Req ID: 03000-0010125494

Functional Role: Customer Service

Country: USA

State: AR

City: Maumelle

Postal Code: 72113

Compensation: $14.00 to $18.00 per hour

Requirements: SKILLS AND QUALIFICATIONS:

  • Corrugated packaging experience is strongly preferred

  • Must possess average math skills with the ability to calculate figures and amounts such as discounts, costs, commissions, proportions, and volumes

  • A strong understanding of basic measurements with the ability to read a tape measure and convert decimals to fractions is required.

  • Advance computer skills including Word and Excel with experience in Amtech and Esko Web-Center is preferred.

  • Must be able to clearly facilitate communication between customers, sales representatives and production personnel

  • Attention to detail and outstanding organizational skills are necessary.

  • Must be proficient in communicating with all levels of employees and be willing to go the extra mile for customers and account executives.

  • Must have the ability to prepare and maintain complex records and files.

  • Excellent verbal and written communication skills are mandatory. EDUCATION AND EXPERIENCE

  • Associates degree preferred and 4-6 years of relevant customer service experience.