Robert Half Technology Database Manager :: Configuration :: BMC in MEMPHIS, Tennessee

My client in Memphis, TN is seeking a Configuration Management Database Manager (CMDB Manager) to align technology teams to a single set of tools and processes for IT Service Management. This role also involves establishing a formal process governance model which includes the definition, measurement and monitoring of best practice key performance indicators, and well as the creation of a culture of continual service improvement. This role includes executive level communications and reporting. REQUIRED SKILLS for this management position include: - Bachelor's Degree and minimum 5 years of relevant business experience - Ability to manage and resolve conflicts - Deep understanding of IT Service Management processes, particularly those relating to Configuration Management - Ability to guide functional discussions and initiatives across departments - Ability to create short-term and long-term departmental plans for business, production and organizational priorities - Apply business and management expertise to achieve financial and operational objectives PREFERRED: ITIL v3 Intermediate certification BMC Remedy Certifications BMC Discovery (formerly ADDM) RESPONSIBILITIES: -Continue to improve a BMC-based CMDB (Remedy) -Aiding in the process by which discovery tools capture IT Systems and subsequently populate the database -Ensuring processes and people are in place thereby allowing accurate information is recorded in the discovery process -Owning the process by which relationships are created in the CMDB, such as key IT and business services and applications to servers and databases and any other infrastructure device as required -Liaising with other process owners and functional areas (eg. Change Management, Problem Management, etc.) -Working closely with Service Reporting to ensure that key metrics and KPIs are monitored and measured to ensure value is delivered -Aiding in the deployment of the CMDB auto-discovery process that will capture IT Systems and populate the database. -Ensuring accurate information is recorded in the discovery process. -Establishing naming styles and conventions for the Configuration Items to be managed and controlled. -Manually creating relationships in the CMDB, such as key IT, business services, applications to servers and databases when reconciling data. Fixing discovery took to ensure manual intervention no longer needed. -Managing onboarding and integration of toolset with stakeholders. -Facilitating onboarding of new teams to the CMDB.

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Req ID: 03900-0008948514

Functional Role: Database Architect

Country: USA

State: TN

City: MEMPHIS

Postal Code: 38120

Compensation: $39.59 to $45.84 per hour

Requirements: Change Management, ITIL - IT Infrastructure Library, Workflow Processes, BPD - Business Process Design