Robert Half Technology Database Manager :: Configuration :: BMC in MEMPHIS, Tennessee
My client in Memphis, TN is seeking a Configuration Management Database Manager (CMDB Manager) to align technology teams to a single set of tools and processes for IT Service Management. This role also involves establishing a formal process governance model which includes the definition, measurement and monitoring of best practice key performance indicators, and well as the creation of a culture of continual service improvement. This role includes executive level communications and reporting. REQUIRED SKILLS for this management position include: - Bachelor's Degree and minimum 5 years of relevant business experience - Ability to manage and resolve conflicts - Deep understanding of IT Service Management processes, particularly those relating to Configuration Management - Ability to guide functional discussions and initiatives across departments - Ability to create short-term and long-term departmental plans for business, production and organizational priorities - Apply business and management expertise to achieve financial and operational objectives PREFERRED: ITIL v3 Intermediate certification BMC Remedy Certifications BMC Discovery (formerly ADDM) RESPONSIBILITIES: -Continue to improve a BMC-based CMDB (Remedy) -Aiding in the process by which discovery tools capture IT Systems and subsequently populate the database -Ensuring processes and people are in place thereby allowing accurate information is recorded in the discovery process -Owning the process by which relationships are created in the CMDB, such as key IT and business services and applications to servers and databases and any other infrastructure device as required -Liaising with other process owners and functional areas (eg. Change Management, Problem Management, etc.) -Working closely with Service Reporting to ensure that key metrics and KPIs are monitored and measured to ensure value is delivered -Aiding in the deployment of the CMDB auto-discovery process that will capture IT Systems and populate the database. -Ensuring accurate information is recorded in the discovery process. -Establishing naming styles and conventions for the Configuration Items to be managed and controlled. -Manually creating relationships in the CMDB, such as key IT, business services, applications to servers and databases when reconciling data. Fixing discovery took to ensure manual intervention no longer needed. -Managing onboarding and integration of toolset with stakeholders. -Facilitating onboarding of new teams to the CMDB.
With more than 100 locations worldwide, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Through our alliances with industry-leading organizations such as HDI® and the Microsoft® Partner program, we have access to client companies that other staffing firms don't. In addition to our free job search services, we provide our candidates with access to free online technical training and a competitive benefits and compensation package.
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All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Equal Opportunity Employer M/F/Disability/Vet
Req ID: 03900-0008948514
Functional Role: Database Architect
Postal Code: 38120
Compensation: $39.59 to $45.84 per hour
Requirements: Change Management, ITIL - IT Infrastructure Library, Workflow Processes, BPD - Business Process Design