Job Information
Robert Half Medical Customer Service Rep in Methuen, Massachusetts
Description
Join our dynamic team as a Customer Support Center Representative under the supervision of the Customer Support Center Supervisor. In this role, you will perform all functions necessary to ensure efficient and professional handling of calls, promoting overall customer satisfaction. As a key liaison between callers and the health Center, you'll direct calls to the appropriate departments and contribute to onboarding, training, quality assurance, and increased employee engagement.
Job Responsibilities:
Create a positive and supportive work environment for Customer Support Representatives.
Assist in maintaining phone statistics to keep the abandoned rate below 10% for both operations and nursing.
Update your own knowledge and skills, incorporating new learning into day-to-day practice.
Routinely audit OneNote and alert Supervisor/Manager of any updates needed.
Assist Customer Support Center Team Leads with the orientation and training of new staff members.
Promptly answer all incoming calls in a polite and professional manner, prioritizing confidentiality and customer service.
Screen calls to determine if the CSR can assist patients, take messages, or transfer calls to specific departments for resolution.
Verify and update patients' demographics and insurance coverage before scheduling appointments. Refer patients with insurance issues to New Patient Intake Coordinators for assistance.
Collect email addresses from all patients and register them in the patient portal.
Check patients' appointment history to ensure scheduled appointments are still needed.
Create new patient accounts if the patient's insurance is in network and schedule appropriate appointments.
Hours 9-6pm
* MUST BE BLINGIUAL IN SPANISH / ENGLISH *
Requirements
High school diploma or equivalent; associate or bachelor's degree preferred.
Previous experience in a healthcare setting, preferably in a referral coordination role.
Proficiency in using electronic medical record (EMR) systems and fax communication.
Strong organizational skills and attention to detail.
Excellent interpersonal and communication skills.
Ability to work independently and as part of a team.
Commitment to maintaining patient confidentiality and adhering to HIPAA regulations.
Enthusiastic, caring, and compassionate approach to patient care.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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