Job Information
Robert Half Help Desk Analyst II in Miami, Florida
Description Robert Half is looking for Help Desk Analysts like you to join our team! This long-term contract / temporary to hire employment opportunity is based in the Miami, Florida area. We're looking for some with a can-do attitude who is looking to be part of a highly motivated team, so if that's you, apply today! This job requires you to handle complex end-user support issues and provide support to team members by focusing and restoring service to the end users. It is also important for you to understand how your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives. It is also important for you to understand Incident, Problem, Change Management and other processes. It is also important for you to understand how these processes work together to provide superior support and high availability of our business. If you can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services, this Service Desk Analyst job might be for you. This position could certainly have duties including creating knowledge articles and arranging training for other Service Desk Analysts when needed. You should be prepared to cover alternative shifts when needed. This position requires a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment.
How you will make an impact
Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment
Provide guidance to Tier 1 support and team members
Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory
Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards
Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues
The ideal candidate for this job is able to facilitate user account management by handling onboarding, change and departure processes
Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc. Requirements
The ideal candidate should be able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction
Ability to multitask and communicate well with individuals of all backgrounds
3+ years' of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware
Strong communication and interpersonal skills (verbal, written, and listening)
Knowledge of Active Directory
Provide Technical Support experience desired
Proficiency in Basic Troubleshooting
Experience in one or more programming or scripting language
The ideal candidate has ITIL certification
Excellent problem-solving skills
If you're looking for job openings and have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems, you might be a good fit for this position
Must be able to work independently with minimal supervision
A combination of superior customer service skills and technical aptitude
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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