Job Information
Robert Half Help Desk Analyst in Midland, Texas
Description We are inviting applications for a strategic and detail-oriented Help Desk Analyst in the retail industry, based in Midland, Texas. The successful candidate will play a crucial role in managing IT projects, troubleshooting software and hardware issues, and supporting our mobile applications, among other responsibilities.
Responsibilities:
• Receive, analyze, and respond to service requests via various channels such as phone line and email ticketing system.
• Troubleshoot software and hardware issues remotely and in person.
• Document all cases in a detailed and efficient manner within our IT Service Management system.
• Efficiently manage IT projects within scope, budget and time constraints.
• Train users in the use of equipment and software following IT procedures and policies.
• Escalate tickets to appropriate support staff when necessary.
• Follow up with end users frequently on all open tickets.
• Report and process users’ feedback and product requests.
• Perform equipment installations, repairs, moves, network hook-ups when necessary.
• Assist users with mobile device setup, including email, VPN and Wi-Fi access.
• Setup new users, reset passwords, and manage group membership within an Active Directory environment.
• Assist in keeping track of all IT assets via IT inventory system.
As this role requires a certain level of expertise, we are looking for candidates who possess skills such as Desktop Support, Desktop Hardware, Laptop Hardware, Basic Troubleshooting, and Network Troubleshooting. Requirements • Minimum of 2 years of experience as a Help Desk Analyst or similar role within the retail industry
• Proficient in Desktop Support and Desktop Hardware
• Familiarity with Laptop Hardware is essential
• Possess Basic Troubleshooting skills
• Knowledge and experience in Network Troubleshooting
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced retail environment
• Strong customer service skills and ability to interact effectively with different levels of management
• Must be detail-oriented and able to manage multiple tasks simultaneously
• Willingness to continuously update knowledge and skills as technology changes
• Flexible to work in shifts, weekends, and holidays if required. Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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