Robert Half Office Team Customer Service Representative in Millbrae, California
OfficeTeam is the world's leading staffing service specializing in the placement of highly skilled office and administrative support professionals on a temporary and temporary-to-hire basis. OfficeTeam is recruiting for Super Star Call Center Representative! We are partnering with a well-known insurance agency in Millbrae. Our client is looking for a bi-lingual Mandarin/Cantonese candidate that is fluent in both languages. This is a part-time position from the hours of 10:00am – 2:00pm. Your role is to provide personalized service dedicated and ensuring that the customer's experience is enjoyable and our client's customer needs are met in a timely fashion. SUMMARY The Support Center Representative/Call Center Representative is responsible for supporting and representing the Company by providing World Class service to our client's customers, vendors, guests, stores, and associates. ESSENTIAL FUNCTIONS
Research, resolve, and respond to complex questions and issues received from customers; this includes phone as well as e-mail correspondence.
Utilize internal Systems and helpdesk functionality to help track valuable information to support the entire organization;
Handle basic customer transactions
Light calendar management along with scheduling appointments,
Handle credit card payments and process credit card payments.
Coordinate user support for stores and field personnel to ensure timely distribution of knowledge and positive impact on user satisfaction and productivity
Acquire and maintain knowledge of relevant product offerings, current company policies, and methods of support delivery, in order to provide prompt and proper solutions to users
Act independently in performing duties with the set service level agreement
Participate in team projects that enhance the quality and efficiency of support
Relies on instructions, pre-established guidelines and Company policies to perform the function of the job QUALIFICATIONS High School diploma or equivalent;
1 or more years of experience in a retail environment or in a related area, with prior experience in a customer service and/or a call center environment;
Strong verbal and written communication skills are essential and a high sense of urgency as well as the ability to handle multiple simultaneous calls;
Excellent time management and organizational skills
Ability to provide and maintain positive customer service and advanced communication, problem solving, and technical writing skills;
Proficiency with MS Office including Outlook Please submit resume to firstname.lastname@example.org for immediate consideration. While working as a contract employee through Office Team, you will have access to benefits, be eligible for holiday pay and bonus pay, have access to complimentary online tutorials and can participate in our 401K program after 52 consecutive weeks of contract employment.**
OfficeTeam is the world's leader in quickly matching skilled administrative professionals with temporary and temporary-to-full-time jobs. We offer job opportunities ranging from executive and administrative assistants to customer service representatives, receptionists and general office support. Our staffing managers connect with more than 100,000 hiring managers in North America every single week. In addition to free job search services, we provide access to free online skills training and a competitive benefits and compensation package.
Our parent company, Robert Half, once again was named to FORTUNE® magazine's list of "World's Most Admired Companies" and was the highest-ranked staffing firm. (March 1, 2016)
Contact your local OfficeTeam branch at 888.981.6731 or visit roberthalf.com/officeteam to apply for this job now or find out more about other job opportunities.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Equal Opportunity Employer M/F/Disability/Vet
Req ID: 00430-0008944524
Functional Role: Customer Service
Postal Code: 94030
Compensation: $15.20 to $17.60 per hour
Requirements: Bi-Lingual Mandarin/Cantonese Customer Service