Robert Half Technology Technical Call Center Advisor :: Consultant in Nashville, Tennessee

My client in Memphis, TN is seeking a CONSULTANT (Application Support Advisor). They are transitioning their technical support from one company to another - the ideal candidate would possess the following skills & experience:

  • Microsoft Office suite

  • Incident/Problem management software

  • Basic SQL

  • Technical support experience :: Must have prior technical support experience in a fast-paced and distributed environment

  • Must have experience supporting remote users

  • Experience transitioning support from one company to another

  • Experience in executing the transition of support responsibilities from one company to another

  • Experience in setting up support structure & scheduling (i.e. on call support, etc.)

  • Service Management experience

  • Well-versed in working in a SLA-driven environment

  • Well-versed in communicating support issues clearly and effectively across multiple levels of an organization

  • Excellent verbal and written communication skills

  • Experience with distributed resource model (onshore/offshore)

With more than 100 locations worldwide, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Through our alliances with industry-leading organizations such as HDI® and the Microsoft® Partner program, we have access to client companies that other staffing firms don't. In addition to our free job search services, we provide our candidates with access to free online technical training and a competitive benefits and compensation package.

Our parent company, Robert Half, once again was named to FORTUNE® magazine's list of "World's Most Admired Companies" and was the highest-ranked staffing firm. (March 1, 2016)

Contact your local Robert Half Technology office at 888.674.2094 or visit roberthalf.com/technology to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

Equal Opportunity Employer M/F/Disability/Vet

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Req ID: 03900-0008949184

Functional Role: Project Leader/Manager

Country: USA

State: TN

City: Nashville

Postal Code: 38138

Compensation: $29.69 to $34.38 per hour

Requirements: Microsoft Office, SQL - Structured Query Language