Robert Half The Creative Group Powerpoint Presentation Specialist in New York, New York
If interested, please reach out to me directly via email with an updated resume to Mariana.Montini@rht.com. Thanks so much! THE HOURS FOR THIS POSITION ARE 5PM-2AM The Workflow Coordinator will work closely with the Team Lead (TL) on managing front desk responsibilities while delivering high quality output of banker requests. The Workflow Coordinator must exhibit a high degree of ownership and customer service, setting clear expectations, negotiating appropriate deadlines, and clarifying job instructions to eliminate potential problems for the operators. The Workflow Coordinator supports the Team Leader and is expected to attend to operator queries, phone hotline, and job intake. They are also required to step into the Lead role as required to oversee the work of the shift, as directed by the TL. This job description outlines the key goals of this role. In an ever-changing commercial environment, this role and its responsibilities will evolve in line with the needs and demands of the business. Roles & responsibilities ? Act as primary backup for TL and assist in shift operations whenever required ? Effective, in-depth intake of new jobs ? Ensure all associated files are available ? Ensure all copyright requirements are met ? Ensure full and complete understanding of the requirement and be able to articulate this clearly to operators ? Partner with banker on which solution is best ? Negotiate/agree deadlines with bankers based on availability of resources ? Liaise with team to secure most efficient solutions ? Help manage allocation of work to next appropriate operator available to ensure deadlines are met and instructions are being accurately followed ? Answer phones with professionalism and a high level of customer service ? Partner with colleagues to ensure continuous flow of work as directed by Team Leader or Operations Manager ? In the case of delays to jobs, advise the banker in a timely fashion and provide a realistic ETA for the completed work ? Provide excellent customer service, ensuring banker experience of PPS is always above average ? Delegate work to operators and monitor the status of the requests to ensure deadlines are met and instructions are being accurately followed ? Perform and become expert in the Microsoft Office suite, along with special functions such as scanning and Adobe Acrobat. Take all training assigned in a timely way ? Expert knowledge in advanced applications as needed for the role – MapInfo, Illustrator, InDesign, Photoshop, etc ? Handle a crisis and escalate when appropriate ? Help implement changes to operational procedures ? Provide appropriate, constructive feedback on operator performance to management ? Escalate issues in a timely and appropriate fashion Reports to Team Leader or Operations Manager
The Creative Group, a Robert Half company, specializes in placing highly skilled marketing, advertising, design, interactive and public relations professionals on a project and full-time basis with advertising and public relations agencies, Fortune 500 companies and small to mid-sized firms. We are faster at finding you work because of our strong network. We reach out to over 12,000 creative and marketing hiring managers each week. In addition to our free job search services, we provide our candidates with access to online skills training and a competitive benefits and compensation package.
Our parent company, Robert Half, once again was named to FORTUNE® magazine's list of "World's Most Admired Companies" and was the highest-ranked staffing firm. (March 1, 2016)
Apply for this job now or contact our branch office at 1.888.846.1668 to learn more about this position.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Equal Opportunity Employer M/F/Disability/Vet
Req ID: 04860-9500272781
Functional Role: Presentation Specialist
City: New York
Postal Code: 11245
Compensation: $20.00 to $25.00 per hour
Requirements: Education Graduate in any discipline Technical qualifications Expert in Microsoft Office and certification in typing is essential Experience At least two years at Sr. Operator level and demonstrated ability to handle client interactions. Knowledge and skill sets ? Advanced knowledge of workflow tools and methodologies ? Excellent estimating ability ? Excellent oral and written communication skills ? Strong customer focus skills ? Decisive and assertive ? Ability to negotiate ? Ability to engage in difficult conversations effectively ? Problem solving/analytical ability ? Adaptability/flexibility ? Ownership and initiative ? Ability to multi-task ? Advanced knowledge of print production process ? Accuracy, attention to detail and ability to proof work