Robert Half Corporation Jobs

Description

There is an opening for a Desktop Support Technician at Robert Half, for candidates with the ability to communicate complex technical information to non-technical users in an understandable and concise format. If you are a problem solver who enjoys working in a challenging and positive environment, this may be the Desktop Support Technician position for you. This Desktop Support Analyst role is long-term contract / temporary in nature and is located in the Newport News, Virginia, area.

The Assistant Technical Support Representative is the first point of contact for all our clients associatess. While providing a high level of customer service the Assistant Technical Support Representative answers incoming calls tracks information in a ticketing system uses a knowledge base tool along with their own personal expertise to resolve incidents in a timely fashion. The Assistant Technical Support Representative escalates unresolved problem/issues/requests to the other support teams as required.

Responsibilities:

Heavily use training documentation/knowledge and peers to develop troubleshooting and research skills

Consistently document and solve any reported issue

Develop and maintain strong relationships within the IT department

Develop and maintain an understanding of Corporate and IT policies and procedures

Develop verbal and written communication skills

Develop creative thinking in troubleshooting techniques

Develop solid customer service and follow-up skills

Stay in sync with defined processes

In addition to the essential job functions described above all associates will perform duties as requested by management

Requirements

Qualifications:

bull 0-2 years of relevant experience in a technical call center or comparable education preferred

bull Possess basic SQL knowledge

bull Experience with call/chat interface is ideal along with any experience with ticketing systems

bull Basic understanding of general programming languages

bull Experience using Oracle Cloud Infrastructure Electronic Data Interchange EDI mobile device OS and Microsoft Office products is preferred

bull Outstanding communication skills both written and verbal

bull Phenomenal customer service skills

bull Excellent organizational skills

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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