Robert Half Technology Helpdesk IT Analyst (Level 1) in North York, Ontario

Junior IT Analyst (Level 1) Salary: $35k - $40k Location: North York Full Time Perm A growing client in North York is currently looking for a Junior IT Analyst (Helpdesk Leve 1) to join their team on a permanent full time basis. The individual in this role provides technical assistance to all staff in their day-to-day support needs. Additionally, will support IT special projects/upgrades and provide on-going network administration.

With more than 100 locations worldwide, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Through our alliances with industry-leading organizations such as HDI® and the Microsoft® Partner program, we have access to client companies that other staffing firms don't. In addition to our free job search services, we provide our candidates with access to free online technical training and a competitive benefits and compensation package.

Our parent company, Robert Half, once again was named to FORTUNE® magazine's list of "World's Most Admired Companies" and was the highest-ranked staffing firm. (March 1, 2016)

Contact your local Robert Half Technology office at 888.674.2094 or visit roberthalf.com/technology to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

Equal Opportunity Employer M/F/Disability/Vet

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Req ID: 05010-9500277723

Functional Role: Help Desk/Tech Support I

Country: Canada

State: ON

City: North York

Postal Code: M2N 6L7

Compensation: $35,000.00 to $40,000.00 per year

Requirements: Major Responsibilities The Jr. IT Analyst will assist the staff in providing quality customer service and will be responsible for the following duties:

  • Provide friendly and helpful customer service as first point of contact.

  • Demonstrate good social skills in a professional services environment.

  • Assist internal users with troubleshooting of computer related issues such as virus removal, password resets, email setup, software installs, etc.

  • Maintain accurate records of completed and pending requests using the ManageEngine ServiceDesk Plus ticketing system.

  • Follow policies and procedures to include incident/problem escalation.

  • Provide technical and functional support to internal clients for hardware and software requests such as: operating systems, standard desktop applications and web applications.

  • Analyze, document, and escalate critical requests to manager.

  • Deploy, manage and support mobile devices (Blackberry, Android, iPhone, iPad, etc.) throughout the environment.

  • Perform preventative maintenance and install upgrades and options.

  • Responsible for time management and resource management in order to resolve all user requests effectively, and appropriately.

  • Coordinate with and assist the infrastructure team with and core system issues. Education

  • College or University experience in IS/IT, Computer Science or Computer Engineering is a plus Qualifications/Experience

  • Must have at least 1 year experience in, Helpdesk Support, Technical Support and/or other IT roles

  • CompTIA A+ Certification (Asset) Please send your profiles to Manpreet.Japra@rht.com