Robert Half Technology Help Desk Analyst in Pasadena, California

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Our client is a real estate investment company with a market capitalization of 13 Billion.

For Immediate Consideration, email resume to

With more than 100 locations worldwide, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Through our alliances with industry-leading organizations such as HDI® and the Microsoft® Partner program, we have access to client companies that other staffing firms don't. In addition to our free job search services, we provide our candidates with access to free online technical training and a competitive benefits and compensation package.

Our parent company, Robert Half, once again was named to FORTUNE® magazine's list of "World's Most Admired Companies" and was the highest-ranked staffing firm. (March 1, 2016)

Contact your local Robert Half Technology office at 888.674.2094 or visit to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

Equal Opportunity Employer M/F/Disability/Vet

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Req ID: 00320-9500273182

Functional Role: Help Desk/Tech Support I

Country: USA

State: CA

City: Pasadena

Postal Code: 91101

Compensation: $45,000.00 to $65,000.00 per year


Essential Duties and Responsibilities:

  • Investigate, troubleshoot and resolve computer issues including hardware, software applications, basic networking, printers, etc.
  • Be single point of contact throughout the lifecycle of a ticket; including research and communication of status to users
  • Working with additional Helpdesk staff to manage ticket assignments and issue resolution
  • Working with Tier II and Systems Administrators to resolve/escalate problems
  • Provide basic support for software, hardware, peripherals, and network access.
  • Research various problems to provide appropriate responses to end users, ability to perform basic troubleshooting and assist users through simple procedures
  • Monitor Helpdesk queue (phone, voicemail, e-mail and ticketing system) for support requests
  • Provide basic administration of accounts and passwords
  • Mobile device management using centralized control applications (iOS, Android and Blackberry)
  • Contribute to the knowledgebase
  • Work on HelpDesk related projects as assigned by Manager
  • Other duties as assigned
  • Three shifts available: 5am-2pm, 9am-6pm, 12pm-9pm

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Skills and Qualifications:

  • Very customer service oriented, positive attitude, willing to go above and beyond
  • Ability to multi-task
  • Highly organized and self-motivated
  • Passion for teamwork and problem solving
  • Be familiar with and capable of supporting and troubleshooting common business technologies, particularly Microsoft products
  • Effectively manage time and resources
  • Must be well spoken, detailed-orientated, dependable and flexible
  • Familiarity with remote access technologies (Citrix, VPN, webmail)

For Immediate Consideration, email resume to