Robert Half Technology Helpdesk II in Pasadena, California

Job Description Provides the first tier of support for the diagnosis and resolution of end-user technology incidents and problems. Responsibilities

  • Expected to take ownership and ensure final resolution is provided.

  • Provides ticket handoff and pickup between shifts.

  • Prioritizes tasks according to urgency and impact.

  • Executes assigned tasks and moves/adds/changes.

  • Monitors vital systems.

  • May be assigned to projects or tasks requiring a basic level of experience. Requirements

  • Two years college or technical school in related field or equivalent technical experience required.

  • CompTIA A+ certification desired.

  • One to three (1-3) years performing the following, including but not limited to: o Setting up and installing desktops and mobile devices, o Resolving PC hardware/software/network problems that are simple to moderately complex in nature, o Handling multiple tickets effectively and timely.

  • Experience working with Windows desktop operating systems, Microsoft Office suite of products (Outlook / Word / Office / Excel / PowerPoint / etc.), desktop configurations, and mobile device configurations

  • Candidate must possess excellent oral and written communication skills.

With more than 100 locations worldwide, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Through our alliances with industry-leading organizations such as HDI® and the Microsoft® Partner program, we have access to client companies that other staffing firms don't. In addition to our free job search services, we provide our candidates with access to free online technical training and a competitive benefits and compensation package.

Our parent company, Robert Half, once again was named to FORTUNE® magazine's list of "World's Most Admired Companies" and was the highest-ranked staffing firm. (March 1, 2016)

Contact your local Robert Half Technology office at 888.674.2094 or visit to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

Equal Opportunity Employer M/F/Disability/Vet

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Req ID: 00290-9500272668

Functional Role: Help Desk/Tech Support II

Country: USA

State: CA

City: Pasadena

Postal Code: 91101

Compensation: DOE

Requirements: FOR IMMEDIATE CONSIDERATION, please send your resumes to Sara Richman at and/or call her at 213-270-6732 PLEASE NOTE that we get an extremely high volume of calls and emails daily. Applying to this role does not guarantee an immediate response nor submittal to our client. Thanks for your patience and understanding!