Job Information
Robert Half Customer Service Representative in Poway, California
Description
Robert Half is currently seeking a friendly and customer-oriented Customer Service Receptionist to join our team and serve as the first point of contact for our clients. As a Customer Service Receptionist for our HVAC company, you will play a vital role in ensuring that our clients receive outstanding service from the moment they contact us. The ideal candidate will have excellent communication skills, a welcoming demeanor, and the ability to multitask effectively in a fast-paced environment.
Responsibilities:
Client Interaction:
Greet clients and visitors warmly as they enter the office, creating a positive first impression.
Answer incoming calls promptly and professionally, addressing client inquiries and scheduling service appointments.
Appointment Scheduling:
Coordinate service appointments with clients and assign them to the appropriate HVAC technicians.
Manage the appointment calendar efficiently, ensuring accurate scheduling and timely communication with clients.
Customer Support:
Provide information to clients about our HVAC services, pricing, and appointment availability.
Assist clients in resolving issues or concerns, escalating complex matters to the appropriate department when necessary.
Administrative Tasks:
Perform various administrative duties, including data entry, filing, and maintaining client records.
Assist in preparing invoices, quotes, and other documents as needed.
Communication Liaison:
Relay messages and information between clients and HVAC technicians, ensuring clear and timely communication.
Respond to client inquiries via email or other communication channels in a professional and courteous manner.
Office Maintenance:
Maintain cleanliness and organization at the reception area, ensuring a neat and welcoming environment for clients and visitors.
Monitor and replenish office supplies as needed.
Requirements
Qualifications:
High school diploma or equivalent.
Proven experience in customer service or receptionist role, preferably in the HVAC or service industry.
Excellent communication skills, both verbal and written.
Strong interpersonal skills and ability to interact effectively with clients and team members.
Proficiency in Microsoft Office Suite and basic computer skills.
Ability to multitask and prioritize tasks in a dynamic work environment.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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