Job Information
Robert Half Customer Support / Escalations Specialist in San Francisco, California
Description
Robert Half is hiring for a Customer Support / Escalation Specialist in San Francisco.
Job Description:
Handling Escalated Complaints
Receive and manage customer complaints that have escalated to the highest level.
Investigate the validity of complaints and evaluate options for resolution.
Collaborating with Suppliers and Contact Center Staff
Coordinate with product or service suppliers to gather relevant information.
Work closely with contact center staff to understand the context of complaints.
Determining Appropriate Solutions
Review the underlying facts of each complaint.
Use your expertise to determine suitable solutions.
Deliver clear and concise responses to customers.
Product and Service Knowledge
Develop a thorough understanding of the products and services offered by the company.
Apply this knowledge to address customer concerns effectively.
Ensure compliance with the company’s policies regarding complaints and escalations.
Exercise discretion and judgment in handling each case.
Complaint Tracking and Recommendations
Maintain records of complaints and track trends.
Make recommendations to management to reduce the overall number of complaints.
If interested and have experience as a Customer Support / Escalation Specialist please reach out to Nick Mussman at 415.276.0358.
Requirements
Preferred Qualifications:
Strong customer service skills.
Familiarity with complaint resolution processes.
Excellent communication and problem-solving abilities.
Ability to work independently and make informed decisions.
Attention to detail and a customer-centric approach.
If interested and have experience as a Customer Support / Escalation Specialist please reach out to Nick Mussman at 415.276.0358.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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