Job Information
Robert Half Guest Services Coordinator in San Francisco, California
Description
Robert Half is hiring for a Guest Services Coordinator in San Francisco.
Job Description:
Greeting and Check-In/Check-Out
Be the main point of contact for guests, welcoming them upon arrival.
Efficiently handle check-ins and check-outs, ensuring a smooth process.
Respond to guest inquiries and concerns promptly and courteously.
Volunteer Program Management
Assist Guest Services Management as needed.
Coordinate recruitment, ongoing education, and appreciation for up to 100 volunteers daily.
Manage the online system for volunteer schedules and fulfill ticketing requests.
Create and update a manual outlining best practices and protocols for volunteers.
Event Coordination
Oversee volunteers during performances at various venues across the Lincoln Center campus.
Maintain accurate records of volunteer needs and staffing for events.
Provide briefings on each performance, including relevant information for volunteers.
Guest Care and Accessibility
Maintain the highest standards of guest care.
Assist with accessibility services, including welcoming, ticketing, and messaging guests with disabilities.
Quality Control and Feedback
Monitor and manage guest feedback and reviews on social media and review websites.
Develop strategies to improve guest satisfaction and loyalty.
Collaborate with team members and other hotel departments for smooth guest services operation.
If interested and have experience as a Guest Services Coordinator please reach out to Nick Mussman at 415.276.0358.
Requirements
Preferred Qualifications:
Excellent communication and multitasking skills.
Proficiency in Microsoft Office (with emphasis on Excel and Word).
Prior experience in customer service, hospitality, or event coordination.
Understanding of quality control processes.
Familiarity with venue operations and guest services.
If interested and have experience as a Guest Services Coordinator please reach out to Nick Mussman at 415.276.0358.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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