Job Information
Robert Half Partner Success Specialist in San Francisco, California
Description We are offering an exciting opportunity for a Customer Service Representative in San Francisco, California. The role involves managing partner communications, enforcing advertising policies, and providing high-quality escalation support in the telecom industry. This is a contract-based role with a focus on maintaining a safe and positive environment for our partners and customers.
Responsibilities:
• Manage operational workflows and processes to prevent policy violating partners from spreading harmful content and provide additional support where needed.
• Act as the main point of contact for partners regarding policy/enforcement inquiries and lead partner training initiatives.
• Use qualitative and quantitative data to identify enforcement gaps and/or pain points within policies, processes, and tooling, and propose changes where needed.
• Identify opportunities to increase efficiency within existing workflows and processes and collaborate with the sales team to enhance partner comprehension of policies.
• Write and/or update internal and external documentation, including status updates, FAQs, and other communications.
• Manage partner communications, triaging and/or investigating escalations, and owning the enforcement review work for product and policy launches before they go live to the general public.
• Provide support to more senior specialists with project work.
• Leverage communication skills to confidently present learning and findings to various stakeholders.
• Utilize data analysis skills to evaluate issues objectively and propose solutions.
• Apply training skills to lead partner training initiatives. Requirements • Proven experience as a Customer Service Representative or a similar role
• Proficiency in utilizing SharePoint Workflow for collaborative projects
• Knowledge of EO/IR systems and their application in customer service
• Demonstrated ability in sales and negotiation techniques
• Excellent communication and interpersonal skills
• Experience in policy development and implementation
• Capability to provide operations support in a dynamic environment
• Ability to analyze data and provide insights for improving service delivery
• Training skills to educate team members on best practices in customer service
• A Plus certification or equivalent experience in IT service management is desirable
• Knowledge of Microsoft Office Suite and other relevant software
• Strong problem-solving skills and the ability to think critically
• Ability to handle difficult customer interactions professionally
• Willingness to continue learning and improving service delivery
• Ability to work collaboratively in a team environment
• Demonstrated ability to manage multiple tasks and priorities effectively
• High school diploma or equivalent; a Bachelor’s degree is preferred.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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