Robert Half Technology Telecommunications Specialist in Seattle, Washington
Robert Half Technology is actively recruiting for a Telecom / Telephony Engineer contract need supporting a well-known organization located in Seattle, WA. For immediate consideration, please email your resume to Jennifer.Clowdsley@rht.com. Essential Duties & Responsibilities:
Provide expert level technical support on the core and access voice platform, including Cisco Call Manager, Unity, IP Communicator, Unified Contact Center and voice circuits including PRIs and SIP Trunks insuring high performance and reliable 24 x 7 x 365 operation of these systems globally.
Track KPIs to include testing and configuration of patches and upgrades on the voice systems, trunk and circuit utilization and augments. Growth trends and utilization reports. High level of understanding of routing, transport and IP.
Perform routine monitoring and tuning of alerts to assure consistent, reliable operation of the global voice platforms.
Recommend network hardware, software, and operating systems acquisition to management.
Fulfill voice related service requests in a timely manner to assure business clients are satisfied
Understand and have the ability to implement routing and business translations.
Accomplishes organizational goals by accepting ownership for accomplishing new and different requests.
Take ownership of voice related projects
Work closely with the Information Technology peers and management emphasizing collaboration and joint effort to ensure that the needs and expectations of organizational stake holders, business partners, external customers, and third party organizations are met and/or exceeded.
Transfer knowledge via documentation and training to Information Technology resources. Preferred Skills/Experience:
Experience with QOS as implemented by Cisco and the major Telcos
Experience with Cisco Call Manager, Unity, and IP Communicator
Experience with Cisco Unified Contact Center Express (desired)
Strong documentation and verbal/written communication skills
With more than 100 locations worldwide, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Through our alliances with industry-leading organizations such as HDI® and the Microsoft® Partner program, we have access to client companies that other staffing firms don't. In addition to our free job search services, we provide our candidates with access to free online technical training and a competitive benefits and compensation package.
Our parent company, Robert Half, once again was named to FORTUNE® magazine's list of "World's Most Admired Companies" and was the highest-ranked staffing firm. (March 1, 2016)
Contact your local Robert Half Technology office at 888.674.2094 or visit roberthalf.com/technology to apply for this job now or find out more about other job opportunities.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Equal Opportunity Employer M/F/Disability/Vet
Req ID: 04410-0008947423
Functional Role: Telecommunications Specialist
Postal Code: 98109-1023
Requirements: VOIP - Voice Over IP