Robert Half Technology Desktop Support Lead in Sherman Oaks, California

Robert Half Technology is seeking Desktop Support Team Lead. Serves as technical escalation point and initial customer contact for escalations and issues. Provides day-to-day operational leadership and technical support to team and end users. Offers feedback and recommendations to management regarding technicians and operational performance. Receives and communicates team process, procedures and expectations. Performs technical support for network infrastructure and internal desktop systems software and hardware with minimal supervision. Installs, configures and troubleshoots desktop systems, workstations, servers and network. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and nontechnical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades.

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

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Req ID: 04810-9500832148

Functional Role: Account Executive/Staffing Manager

Country: USA

State: CA

City: Sherman Oaks

Postal Code: 91403

Compensation: DOE

Requirements:

  • Excellent customer service and communication skills

  • Experience working with and support C level executives

  • Deep technical background in Windows and Apple systems (must have)

  • Take ownership and drive assignments to completion

  • Customer-facing experience, acting as the customer advocate within the company. Track customer reports and identify report trending issues.

  • The lead will be the go to person (not managerial)

  • Go getter attitude, not lazy, brings energy and enthusiasm to the team

  • Monitor service delivery metrics and prepare operational reports for management review.

  • Create technical documents and maintain knowledge base.

  • Perform general technical support, and troubleshoots and desktop systems software and hardware.

  • Perform computer hardware and software installation and configuration.

  • Investigate system problems and provide solutions using specific product knowledge, system utilities, and operating environment.

  • Perform installs, moves, add, changes and decommission of computer equipment.

  • Follow established process and procedures to satisfy job requirements.

  • Provide user data and application recovery.

  • Document and report on all work performed on behalf of customers.

  • Maintain accurate inventory and support records.

  • Maintain knowledge and certifications necessary to support computer equipment and peripherals.

  • Represents the company in a detail oriented and businesslike manner and communicates effectively with customers and associates.

  • Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.

  • Other related duties as assigned.

  • Requires a Bachelor's degree and 3-5 years of related experience, or equivalent combination of experience and education.