Job Information
Robert Half Desktop Support Analyst in West Chester, Pennsylvania
Description
JOB SUMMARY:
The role involves assisting the IT Manager in daily IT operations across all business units. Responsibilities include maintaining IT infrastructure, providing end-user support for hardware, software, and network issues, and ensuring prompt and courteous assistance to users.
KEY RESPONSIBILITIES:
Serve as the initial point of contact for end-users seeking technical assistance via various channels.
Deliver timely and polite technical support to resolve hardware, software, and network issues.
Record all support requests and incidents in a ticketing system for proper tracking.
Diagnose and troubleshoot technical issues, identifying root causes and offering effective solutions.
Escalate complex problems to appropriate IT team members and ensure follow-up on resolutions.
Install, configure, and maintain computer hardware, operating systems, and software applications.
Conduct routine maintenance and updates on desktops, laptops, and peripheral devices.
Assist in setting up and configuring new workstations to meet organizational standards.
Provide user training and documentation for common desktop procedures and applications.
Assist with user account management, password resets, and access permissions.
Educate end-users on data security best practices and compliance.
Maintain professionalism and patience in user interactions, delivering exceptional customer service.
Create and update detailed documentation of technical procedures and issue resolutions.
Share knowledge with team members to improve overall IT support efficiency.
Monitor and manage hardware and software inventory for optimal asset tracking.
Collaborate with procurement for IT equipment ordering and management.
Occasional after-hours support and on-call duties may be required.
Willingness to travel to remote locations as necessary.
QUALIFICATIONS:
Demonstrated experience in a help desk and desktop support role.
Proficient in Windows operating systems.
Strong familiarity with common business applications and productivity tools.
Excellent problem-solving skills and customer service orientation.
Knowledge of IT ticketing systems.
Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified Desktop Support Technician (MCDST) preferred.
Ability to work independently and collaboratively in a team environment.
Self-motivated with the ability to take ownership of tasks and see them through to completion.
Requirements Customer Support, Hardware & Software Installation, Hardware Troubleshooting Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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