Robert Half Technology Support Project Manager/Lead in WESTLAKE, Ohio

Robert Half Technology is working with a client located in Westlake, OH who is looking to hire a Manager of Project Management. Reporting directly to the President, this position will be responsible for a team of project managers, project coordinators, and trainers whose function is to oversee the entire provisioning and service delivery process for Internet, WAN and Unified Communications (UC) solutions. Duties and Responsibilities

  • Placing circuit orders and coordinating installation with the end user.

  • Corresponding and/or meeting with customers to finalize network and call flow design.

  • Ordering of customer premise equipment to support project, including handsets, routers, switches, and peripherals.

  • Programming of hosted PBX server platform (Broadsoft based).

  • Coordination between and correspondence with customers and their respective vendors; carriers; equipment manufacturers; and sales, service delivery and engineering teams to ensure successful project completion.

  • Presence at and management of the activation of services at customer site.

  • Pre- and post-activation training of end users on the HPBX/UC platform and associated administrative portals.

  • Documentation of all activity in Salesforce (Service Cloud).

  • Providing leadership on project management processes, methodology, and tools that span multiple business units. Working with senior management to integrate process improvement into current planning and management processes.

  • Proactively identifying and mitigating risks associated with meeting project deliverables.

  • Providing balanced feedback to, and conducting periodic reviews of staff including annual performance evaluations.

  • Acting as a point of escalation for all project management functions. Qualifications

  • Bachelor's degree with some focus in business, IT or other technology discipline preferred.

  • 10+ years of progressively responsible experience in project coordination/management, including personal and team accountability and ownership.

  • The ideal candidate should have experience as a leader of a project/team and have direct experience with delivery of VoIP services in the SMB and/or enterprise markets.

  • A detail oriented, strategic leader who is solution oriented with exceptional communication skills.

  • Proven business process management skills including planning, organizational, budgeting, and time management skills.

  • Working knowledge of the Microsoft Office suite.

  • Experience with Salesforce/Service Cloud preferred but not required.

  • Strong preference will be given to candidates possessing project management certifications, e.g. CAPM, PMP, CMI-ACP, etc. FOR INQUIRIES, PLEASE CONTACT LORRIE PASSEOS AT 330-253-8160 OR LORRIE.PASSEOS@RHT.COM.

With more than 100 locations worldwide, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Through our alliances with industry-leading organizations such as HDI® and the Microsoft® Partner program, we have access to client companies that other staffing firms don't. In addition to our free job search services, we provide our candidates with access to free online technical training and a competitive benefits and compensation package.

Our parent company, Robert Half, once again was named to FORTUNE® magazine's list of "World's Most Admired Companies" and was the highest-ranked staffing firm. (March 1, 2016)

Contact your local Robert Half Technology office at 888.674.2094 or visit to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

Equal Opportunity Employer M/F/Disability/Vet

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Req ID: 03300-0008940727

Functional Role: Project Leader/Manager

Country: USA

State: OH


Postal Code: 44145-1167

Compensation: $70,000.00 to $100,000.00 per year

Requirements: PMO - Project Management Office