Job Information
Robert Half Application Support Engineer in Worcester, Massachusetts
Description
Position: Application Support Specialist
Location: Worcester, MA
Schedule: Full-time, onsite (5 days a week)
Role Overview:
As an Application Support Specialist, you will play a pivotal role in maintaining and supporting software applications deployed within our customers' organization. Your primary responsibility will be to take ownership of line-of-business application-related issues, ensuring swift resolution through appropriate escalation channels. You'll collaborate closely with cross-functional teams to understand, address, and prevent recurring issues by identifying and addressing their root causes.
Key Responsibilities:
Take ownership of customer-reported issues related to software applications and provide timely resolution or escalation.
Collaborate with internal teams to troubleshoot and resolve technical issues, ensuring minimal disruption to business operations.
Document and track issues, resolutions, and root causes to develop a comprehensive knowledge base for future reference.
Proactively identify potential issues and recommend solutions to improve application performance and stability.
Communicate effectively with stakeholders, providing regular updates on issue resolution progress.
Requirements
Requirements:
Bachelor's degree in Computer Science, Information Technology, or related field.
Proven experience in application support or a related technical role.
Strong analytical and problem-solving skills to identify and address complex technical issues.
Excellent communication skills to interact with both technical and non-technical stakeholders effectively.
Ability to work collaboratively in a team-based environment while being a self-driven individual contributor.
Willingness to take ownership of issues and drive them to resolution.
Preferred Skills:
Familiarity with [specific software or technology used in the organization, if applicable].
Experience with troubleshooting and supporting software applications in a customer-facing environment.
Knowledge of ITIL or other best practices in IT service management.
Benefits:
Competitive salary package
Health insurance, retirement plans, and other benefits
Opportunities for professional development and growth
Join our team and contribute your expertise to ensure seamless operations and customer satisfaction through exceptional application support!
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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