Job Information
Robert Half Help Desk Analyst I in Worcester, Massachusetts
Description
Tier 1 Help Desk Analyst
We are seeking a motivated and detail-oriented Tier 1 Help Desk Analyst to join our client's growing IT team. In this role, you will be the first point of contact for our users, providing prompt and effective technical support for a variety of issues.
Responsibilities:
Troubleshoot and resolve a wide range of user-reported technical issues related to:
Windows desktops and laptops
Windows Servers (basic administration)
User account management (basic)
Network connectivity
Printers and other peripherals
Provide clear and concise guidance to users over the phone, email, and in-person
Document technical issues and resolutions for future reference
Escalate complex problems to senior IT staff for further investigation
Maintain a positive and professional demeanor while interacting with users
Continuously learn and expand your technical knowledge by staying up-to-date on emerging technologies
Requirements
Qualifications:
1-3 years of experience in a technical support role or related field
Strong understanding of Windows operating systems (Windows 10/11)
Familiarity with basic Windows Server administration
Ability to troubleshoot basic network connectivity issues
Experience resolving issues with printers and other peripherals is a plus
Excellent communication, problem-solving, and interpersonal skills
Ability to prioritize tasks, manage multiple requests simultaneously, and meet deadlines
A passion for technology and a strong desire to learn
Active Directory experience is preferred
Microsoft 365 experience is a plus
Certifications in A+, or CompTIA Network+ are highly regarded (not required)
While a Bachelor's degree is not required, experience in a related field is a plus
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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