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Robert Half International Collections Customer Service Representative in Agoura Hills, California

Description

Opportunities for a Customer Service Representative!

OfficeTeam has an excellent job opportunity for an articulate, highly-skilled Customer Service Representative looking to expand their career. Are you someone who loves creating durable and productive customer relationships? Then this may be the role for you. Be prepared to come into a dynamic and fast-paced environment in this role. This Customer Service Representative opportunity is located in Agoura Hills, California, and is a long-term temporary-to-full-time engagement.

Your responsibilities

  • Handle incoming telephone calls

  • You will likely support business development and client referral goals by actively cross-selling and referring customers

  • Contribute accurate, friendly customer service in a timely fashion

  • Retrieve and oversee the sending of written business communications

Requirements

  • Comfort in pursuing resolutions to complicated customer inquiries using complex research methods

  • Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers

  • 2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred

  • Strong computer skills including customer database systems

    • Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • Excellent verbal and written communication skills

  • achievement oriented, positive attitude and an approach to work rooted in professionalism

  • Strong customer service and office administrative skills

  • Comprehensive knowledge of Collect Outstanding

  • Collecting Payments experience preferred

  • Collection Processes experience

  • Consumer collections experience

  • Cash Collections experience

  • Adeptness in negotiation

  • Microsoft Office experience preferred

  • Ability to recognize, evaluate, and resolve problems effectively

If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today!

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

Salary: $15.20 - $18.50 / Hourly

Location: Agoura Hills, CA

Date Posted: February 18, 2021

Employment Type: Temp to Hire

Job Reference: 00510-0011709020

Staffing Area: Office u0026 Administrative

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