Robert Half Corporation Jobs

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Robert Half IT Support Technician in AKRON, Ohio

Description Robert Half is looking for a Help Desk Analyst to support local and field users in a growing company. As a Help Desk Analyst, you must have a passion for solving problems in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is based in the Akron, Ohio area and is a long-term contract / temporary to hire opportunity.

Your responsibilities

  • Diagnose recurring technical issues and implement solutions to address the root of the problems

  • Deliver IT support for operating systems, productivity software, and a variety of other applications used internally

  • Independently investigate and implement solutions to technical issues

  • Assist and follow up on technical help tickets submitted via phone, email, and walk-ups Requirements - Proven experience in installing and configuring operating systems, networked and local printers, and business applications

  • Understanding of basic networking concepts

  • Demonstrated knowledge of user administration and bug fixing in a client server environment

  • Strong problem solving and analytical skills

  • Hardware & software installation experience

  • Desktop Hardware experience

  • General familiarity with Basic Troubleshooting

  • Experience with PC Hardware

  • Prior experience with VPNs (virtual private networks)

  • Background working with Microsoft Outlook

  • Microsoft Office 365 experience desired

  • Good understanding of Computer Imaging

  • Experience with Hardware Problems

  • Expertise in MS Windows 10

  • Previous experience working with Desktop Imaging

  • Hardware and Software experience

  • Practical knowledge of Network Troubleshooting

  • Earlier work involving Microsoft Word

  • Blue Screen experience preferred

  • Demonstrated knowledge of Basic Network Troubleshooting

  • Adeptness in Hardware Troubleshooting

  • Computer Hardware experience desired

  • Troubleshoot Hardware experience highly preferred

  • PC skills experience highly valued

  • Hands-on experience with routers

  • Comprehension of PC Software

  • IT support ticketing system experience desired

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit for more information.

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