Robert Half Corporation Jobs

Description We are offering a contract to hire employment opportunity for a Customer Service Representative in the Insurance industry, located in Akron, Ohio. As a part of our team, you will play a crucial role in managing and coordinating signing services for our customers through our vendor network. This role requires a keen focus on exceeding customer’s turnaround time and service expectations, and maintaining strong working relationships with both customers and vendors.

Responsibilities:

• Coordinate the processing and management of signing services for our customers through our vendor network

• Maintain strong working relationships with our customers and vendors

• Manage signing agent network to ensure exceptional and professional experience for customers

• Monitor and follow up on all open signing services assignments daily to meet customers’ expectations and turnaround time requirements

• Handle incoming signing services requests in accordance with department guidelines

• Understand and process correction requests and re-works

• Assist in setting quality expectations for signing services to meet industry guidelines and customer specifications

• Negotiate with vendors to improve service and decrease costs

• Recruit and vet qualified signing agents for the signing agent network, maintaining their licensing, background checks, and certification

• Assign signing services based on experience, turnaround time, and signing agent’s performance

• Manage status updates from vendors and customers in a courteous and timely manner. Requirements • Proficiency in Microsoft Office Suites, including Word, Excel, PowerPoint, and Outlook

• Experience in managing vendor relationships effectively

• Strong customer service skills with a focus on delivering high-quality service

• Ability to monitor services to ensure they meet client needs and company standards

• Excellent communication skills, with proficiency in email correspondence

• Experience in document review, ensuring accuracy and timely processing

• Knowledge of administrative procedures within the insurance industry

• Ability to work well in a team and contribute to team goals

• Adaptability and flexibility in a fast-paced, changing environment

• Strong problem-solving skills and ability to make decisions under pressure

• High level of organizational skills, with an ability to prioritize tasks efficiently

• Commitment to continuous learning and improvement in the role

• Professional demeanor and strong ethical standards.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .