Robert Half Technical Support Specialist in Akron, Ohio
We have a great opportunity for someone who excels at coming up with creative solutions to technical issues. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. We encourage candidates with strong problem-solving skills and a passion for making effective change within an organization to apply to this Help Desk Analyst position. Located in Akron, Ohio, the Help Desk Analyst opportunity is a long-term contract to permanent role.
Resolve technical help tickets submitted via phone, email, and walk-ups
Diagnose recurring technical issues and implement solutions to address the root of the problems
Deliver IT support for operating systems, productivity software, and a variety of other applications used internally
Independently investigate and implement solutions to technical issues
Requirements - Strong problem solving and analytical skills
2+ years of prior experience
Good understanding of IT support ticketing systems
Demonstrated knowledge of user administration and bug fixing in a client server environment
General familiarity with Desktop Environment
Practical knowledge of Desktop Operating System
Knowledge of Basic Troubleshooting
Good understanding of Hardware and Software
Customer service experience highly desired
Adeptness in Superior Customer Service
Google Suite experience
Background working with Computer Hardware
Desktop Support experience highly preferred
Demonstrated knowledge of End-User Support
Earlier work involving Desktop Hardware
Strong familiarity with Troubleshoot
Troubleshoot Hardware experience preferred
Proven experience in installing and configuring operating systems, networked and local printers, and business applications
Firm grasp of basic networking concepts Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.