Robert Half Technical Support Specialist in Akron, Ohio
If an innovative and fast-paced work environment sounds like your cup of tea, Robert Half might have the Help Desk Analyst job for you. We have a great opportunity for a creative with a talent for solving both routine and unique problems. In this position, you will support local and field users in a highly visible role that has a positive impact on both the department and the company. This Help Desk Analyst role is based in the Akron, Ohio area and is a long-term contract to permanent opportunity.
How you will make an impact
Respond and follow up on technical help tickets submitted via phone, email, and walk-ups
Contribute IT support for productivity software, operating systems, and a variety of other applications used internally
Independently investigate and implement solutions to technical issues
Diagnose recurring technical issues and implement solutions to address the root of the problems
Requirements - Demonstrated knowledge of user administration and bug fixing in a client server environment
Firm grasp of basic networking concepts
Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity
2+ years of prior experience
Proven experience in installing and configuring operating systems, networked and local printers, and business applications
Foundational knowledge in Troubleshoot Hardware
Customer service experience highly desired
General familiarity with Desktop Environment
Good understanding of Hardware and Software
Background working with Computer Hardware
Demonstrated knowledge of End-User Support
Strong familiarity with Troubleshoot
Solid understanding of Google Suite
Desktop Support experience highly preferred
Practical knowledge of Desktop Operating System
Adeptness in Superior Customer Service
Basic Troubleshooting experience
Earlier work involving Desktop Hardware
Good understanding of IT support ticketing systems Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.