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Robert Half Customer Service Representative in Albany, New York

Description

You might be interested in this Customer Service Representative position via Robert Half in the Insurance field, if you like the idea of working in a dynamic, rapidly changing call center. You might be the articulate, highly-skilled Customer Service Representative we're looking for, if you love building solid customer relationships. This long-term contract / contract / temporary to permanent Customer Service Representative position could be for you, if you're available to work in Albany, New York.

How you will make an impact

  • Receive and place telephone calls

  • Retrieve and oversee the sending of written business communications

  • Give exceptional customer service in a timely fashion

  • You will likely support business development and client referral goals by actively cross-selling and referring customers

    Requirements

  • Ability to simplify complex problems and build solutions

  • 2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred

  • A consistently positive approach to your work that is rooted in a businesslike professionalism

  • Customer service and office administrative skills

  • Experience with Microsoft Office required

  • Demonstrated experience performing extensive research to resolve complex customer inquiries

    • Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • Solid understanding of Call Center Customer Service

  • Demonstrated ability to interact effectively with internal and external partners and clients/customers

  • Ability to navigate multiple computer systems and applications

  • Excellent verbal, written, and social communication skills

If you derive detail oriented and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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