Job Information
Robert Half Customer Service Representative in Albuquerque, New Mexico
Description We are offering a short term contract employment opportunity for a Customer Service Representative in the Wholesale Distribution industry, based in Albuquerque, New Mexico. As a Customer Service Representative, you will play a crucial role in maintaining customer satisfaction and supporting the sales team. Your key responsibilities will involve processing purchase orders, customer communication, and coordination of deliveries, among other tasks.
Responsibilities:
• Assist customers through phone and email, aiming to enhance knowledge of our entire product offering.
• Support the sales team by providing timely quotations and accurate order processing.
• Answer incoming sales calls and provide general information to customers.
• Update customer contracts and coordinate deliveries with the warehouse.
• Handle invoicing logistics and ensure the delivery of personalized customer service.
• Process purchase orders and Return Merchandise Authorization (RMA) with precision.
• Answer phones and maintain familiarity with various carriers such as LTL, Fed Ex, UPS, etc.
• Manage tasks using Microsoft Outlook and perform some Excel work.
• Maintain a high level of attention to detail while working in a cubicle environment.
• Perform additional tasks such as cash collecting or payroll processing if required, though these are not mandatory skills. Requirements • Proficiency in Customer Service and Communication is required.
• Experience in Sales and knowledge of Microsoft Excel is essential.
• Ability to Answer Inbound Calls and manage Invoice and Cash Activity tasks.
• Familiarity with Microsoft Outlook and Workstation Support is necessary.
• Strong Phone Presence is a must.
• Knowledge of Logistics and Payroll Functions is required.
• Ability to Answer queries and manage Purchase Orders.
• Excellent Time Management skills are needed.
• Willingness to Assist Customers and handle Deliveries.
• Basic to intermediate Computer Skills are necessary.
• Experience in preparing Quotations is a plus.
• A Plus certification would be beneficial.
• Ability to handle Sales Calls and manage Customer Contracts.
• Knowledge of basic Accounting Functions is required.
• Strong Organizational skills are needed.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .