Robert Half International Helpdesk Technician in ALBUQUERQUE, New Mexico
This is a temporary to hire Helpdesk Technician in Santa Fe, New Mexico.
This position will be predominately remote but will require some onsite travel to Sanfe Fe based clients- Tech must reside in Santa Fe, NM area.
The Helpdesk Technician's primary responsibility is to provide day to day coverage for Help Desk clients. Help Desk technician's are required to monitor the customer IT environments in compliance with the standard operating procedures.
The Help Desk Technician's monitor systems and answer incoming calls, process alerts and tickets.
May be required to go onsite to client locations to troubleshoot issues that cannot be resolved remotely.
Other duties as needed
Interviews are currently being conducted, for immediate consideration please email your resume to Willis.email@example.com with Helpdesk / Santa Fe in the subject line.
The successful Helpdesk Technician will have excellent communications skills, along with the ability to multitask in order to facilitate the resolution of multiple incidents at any given time. The successful candidate will be able to work from home and be able to travel to local clients for any onsite work that cannot be resolved remotely within the Santa Fe area.
Minimum Job Qualifications:
Candidate must live and reside in Santa Fe, New Mexico area.
Associates degree in related technical field preferred or equivalent experience
3+ years experience in IT support role
Experience working with ticketing software
Experience working with IT asset monitoring software
Advanced knowledge of troubleshooting IT systems and networking systems (3 years minimum)
Certifications Highly Desirable
Proven customer service experience
Proficient in technical knowledge
Excellent communications skills
Good time management
Some travel necessary
Some lifting necessary at times
Infrequent off hours/weekends
Applicants may be required to undergo background prior to employment.
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Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.com/jobs/technology to apply for this job now or find out more about other job opportunities.
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© 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.
Location: ALBUQUERQUE, NM
Date Posted: November 3, 2020
Employment Type: Temp to Hire
Job Reference: 02800-0011610479
Staffing Area: Technology u0026 IT