Robert Half International CUSTOMER SERVICE REPRESENTATIVE in ALLENTOWN, Pennsylvania

SUMMARY OfficeTeam is seeking candidates for a CUSTOMER SERVICE REPRESENTATIVE position with a local company in Allentown, PA. This CUSTOMER SERVICE REPRESENTATIVE must be able to work in a fast-paced environment and take on different responsibilities quickly. In the CUSTOMER SERVICE REPRESENTATIVE role, you will be the primary point of contact for customer communications and you will assist customers with orders and ensure timely response to all calls and orders. If you are an efficient individual who enjoys working in a customer service setting, then apply to this CUSTOMER SERVICE REPRESENTATIVE position today! DUTIES Answer manage incoming calls and respond to customer?s emails Create and schedule company work tickets Research required information using available resources Provide product and service information to customers Manage and resolve customer situations Identify and escalate issues to supervisors Relay information to technical support as necessary Make outbound calls to customers for various outbound call programs Provide billing information to customers as requested Document all call information according to standard operating procedures Manage company's website chat Complete call logs and reports Other duties as assigned For immediate consideration, call 610-882-1700 or email resume to:

OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.

Apply for this job now or contact us today at 888.981.6731 for additional information.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

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Req ID: 03700-0010674985

Functional Role: Customer Service

Country: USA

State: PA


Postal Code: 18103-7103

Compensation: DOE

Requirements: REQUIREMENTS Prior experience in Customer Service and/or other clerical roles Strong interpersonal skills to interact with customers and other employees Proficient in basic computer programs, including Microsoft Office Suite Excellent verbal, written, and communication skills Bilingual in Spanish preferred, not a requirement Must be a reliable and dependable individual!