Job Information
Robert Half ERP Application Support in Allentown, Pennsylvania
Description
Robert Half is hiring an ERP Application Support Analyst.
Hybrid role. 1 day onsite a week
Responsibilities:
Tier 2 and 3 tickets
Onboarding/offboarding of users
Troubleshooting hardware issues,
Working on projects for system upgrades
Work with IT Teams and vendors to troubleshoot security/network issues
Provide ongoing maintenance, support and development to assigned applications and implement new products.
Troubleshoot, research, and solve technically challenging problems involving integrated systems.
Test and verify software releases, upgrades and any changes prior to the promotion of code to the production environment.
Generate and update appropriate documentation as per policy and procedure. Including requirements, specifications, change control, end user documentation.
Provide education and training for application end user community – keeping them informed of new release feature/functionality, changes/revisions that impact the operation.
Create and route required operational and management reporting needs as required by management and regulatory agencies.
Solid understanding of operational / clinical services and information / work flow of assigned areas.
Ability to analyze, diagnose, support and implement process/operational change.
Level 3 support for Application related issues.
Requirements
Application Support, ERP - Enterprise Resource Planning, Tier 3 Support, End-User Support
100% Application Support
End users are primarily management level and above
No specific ERP required - use a number of different systems; AllScripts, Workday, McKesson, etc
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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