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Robert Half is currently seeking skilled candidates to fill multiple rewarding roles working as a Medical Customer Service Representative for highly reputable Healthcare Organization in the Lehigh Valley! Play a vital role with this Medical Customer Service Representative as you will have an opportunity to work with one of the Valley’s Top Employers and make a difference within the community. This Medical Customer Service Representative position will give you a fulfilling career opportunity to work in the medical industry and go the extra mile for individual customers to deliver the best, personalized and quality service in each call. Get your career moving in the right direction with this Medical Customer Service Representative as you will be the first point of contact for patients calling and scheduling various appointments, providing customer service for patient inquiries, taking messages for doctors and additional inquiries regarding the healthcare industry. In providing the best customer service to each patient, the Medical Customer Service Representative should have a thorough understanding of all medical services provided and will work efficiently to handle all incoming calls within the scheduling department. This Medical Customer Service Representative will also be updating patient demographics and should have a strong understanding of handling confidential paperwork and sensitive information. Play a vital role with this Medical Customer Service Representative position as it can offer several rewarding benefits and many career-building growth opportunities within the medical industry.

In this Medical Customer Service Representative role, you may be required to work evenings and weekends, in addition to a daytime schedule. Schedules may also include both Part and Full-Time shifts.

You may not be guaranteed to get into the schedule desired and must be flexible to work any of the above shifts if needed! We will try to work closely if there is a preference!


Answer all inbound phone calls and screen patient calls

Answer any patient questions regarding needs services such as (but not limited to) scheduling needs, providing support for any clinical service needs, assisting with gathering patient information, provide answering services for doctor office calls within network and any follow up calls regarding post-operation inquiries

Access patient account information and update information as needed

Maintain healthcare service knowledge for problem resolution and customer inquiry purposes

Build and develop strong customer relationships

Handle contract administration and data entry

Obtain insurance information and verify eligibility with insurance companies on an as-needed basis

Additional tasks relating to customer service as needed

For immediate consideration or more information on this (or other opportunities available), please call Robert Half Administrative and Customer Support Lehigh Valley at 610.882.1700 today! You can also connect with our Talent Specialist, Amanda Kurtz on LinkedIn to learn more!



1+ years' experience working in a Call Center or high-volume Customer Service setting

Preferred experience working in Healthcare or a Call Center environment dealing directly with Healthcare Insurance but not a requirement

Candidate should be able to work in a high-volume call center and be able to take about 80-100 calls daily

Ability to work in a fast-paced environment and multi-task effectively

Strong Verbal and Written Communication skills

Proficient Computer Skills, including Microsoft Office Suite

Prior experience working within Epic a plus!

Must be able to take every call with a smile on your face and provide exceptional customer service with every patient call!

Position is located on-site in Allentown, PA and candidate must be within a commutable distance to the office.

Must be available to work the noted schedule; flexible in working evenings and weekends as needed!

Bachelor’s Degree in Healthcare Administration and/or other related studies highly preferred!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit for more information.

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