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Robert Half International MEDICAL CUSTOMER SERVICE REPRESENTATIVE in Allentown, Pennsylvania



OfficeTeam is currently seeking talented candidates eager to work in various positions as a MEDICAL SCHEDULING REPRESENTATIVE. In this MEDICAL SCHEDULING REPRESENTATIVE, you will have an opportunity to work with different health networks and physician offices within the Lehigh Valley area on an ongoing basis to expand your career in the medical industry! This MEDICAL SCHEDULING REPRESENTATIVE position will give you a fulfilling career opportunity to work in the medical industry and go the extra mile for individual customers to deliver the best, personalized and quality service in each call. Get your career moving in the right direction with this MEDICAL SCHEDULING REPRESENTATIVE as you will be the first point of contact for patients calling and scheduling various appointments for various procedures, physicals, and other testing. In providing the best customer service to each patient, the MEDICAL SCHEDULING REPRESENTATIVE should have a thorough understanding of all medical services provided and will work efficiently to handle all incoming calls within the scheduling department. This MEDICAL SCHEDULING REPRESENTATIVE will also be updating patient demographics and should have a strong understanding of handling confidential paperwork and sensitive information. Play a vital role with this MEDICAL SCHEDULING REPRESENTATIVE position as it can offer several rewarding benefits and many career-building growth opportunities within the medical industry. If this MEDICAL SCHEDULING REPRESENTATIVE position aligns with your career goals, don't hesitate to contact us immediately!

These MEDICAL SCHEDULING REPRESENTATIVE roles will be on-site and candidate must be within a commutable distance to the office that is located in Allentown, Pennsylvania. In addition, these positions as a MEDICAL CUSTOMER SERVICE REPRESENTATIVE do require flexibility working daytime, evening and weekend hours.


Answer all inbound phone calls and communicate with patients regarding any healthcare-related customer service needs

Schedule patient appointments for various procedures, doctor appointments, testing and other medical-related visits

Make outbound calls when necessary to follow up with patients regarding appointments

Update and verify all patient demographics information in computer database

Obtain insurance information and update provider information

Contact insurance companies for verification of benefit eligibility and prior authorizations

Additional administrative tasks as needed




2+ years' Medical Scheduling or Medical Customer Service experience

Industry experience in the Healthcare or Medical areas highly preferred!

Customer Service experience working with Medicare, Medicaid or other Health Insurance a plus!

Candidate must be within a commutable distance to office in Allentown, PA as position is on-site.

Strong verbal and written communication skills

Proficient Computer skills, including Microsoft Office Suite and Epic Medical Software

Capability of handling high call volume and ability to multitask efficiently in a fast-paced environment

OfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

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Salary: DOE

Location: Allentown, PA

Date Posted: November 13, 2020

Employment Type: Temporary

Job Reference: 03700-9502760382

Staffing Area: Office u0026 Administrative