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OfficeTeam is currently seeking talented candidates eager to work in various positions as a Medical Customer Service Representative. In this Medical Customer Service Representative, you will have an opportunity to work with different health networks and physician offices within the Lehigh Valley area on an ongoing basis to expand your career in the medical industry! This Medical Customer Service Representative position will give you a fulfilling career opportunity to work in the medical industry and go the extra mile for individual customers to deliver the best, personalized and quality service in each call. Get your career moving in the right direction with this Medical Customer Service Representative as you will be the first point of contact for patients calling and scheduling various appointments for various procedures, physicals, and other testing. In providing the best customer service to each patient, the Medical Customer Service Representative should have a thorough understanding of all medical services provided and will work efficiently to handle all incoming calls within the scheduling department. This Medical Customer Service Representative will also be updating patient demographics and should have a strong understanding of handling confidential paperwork and sensitive information. Play a vital role with this Medical Customer Service Representative position as it can offer several rewarding benefits and many career-building growth opportunities within the medical industry. If this Medical Customer Service Representative aligns with your career goals, don't hesitate to contact us immediately!

These Medical Customer Service Representative will be on-site and candidate must be within a commutable distance to the office that is located in Allentown, Pennsylvania. Candidates will also need to be flexible in being available evenings and weekends, in addition to working daytime hours for this Medical Customer Service Representative role.


Answer all inbound phone calls and communicate with patients regarding any healthcare-related customer service needs

Schedule patient appointments for various procedures, doctor appointments, testing and other medical-related visits

Make outbound calls when necessary, to follow up with patients regarding appointments

Update and verify all patient demographics information in computer database

Obtain insurance information and update provider information

Contact insurance companies for verification of benefit eligibility and prior authorizations

Additional administrative tasks as needed

For immediate consideration or more information on this or other opportunities, please call OfficeTeam Lehigh Valley at 610-882-1700. You can also connect with our Recruiter, Amanda Kurtz on LinkedIn to learn more!



2+ years' Medical Scheduling or Medical Customer Service experience

Industry experience in the Healthcare or Medical areas highly preferred!

Customer Service experience working with Medicare, Medicaid, or other Health Insurance a plus!

Candidate must be within a commutable distance to office in Allentown, PA as position is on-site.

Strong verbal and written communication skills

Proficient Computer skills, including Microsoft Office Suite and Epic Medical Software

Capability of handling high call volume and ability to multitask efficiently in a fast-paced environment

Bachelor’s or Associate’s Degrees in Healthcare Administration or Medical Assistance a plus; not a requirement!

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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