Job Information
Robert Half Desktop Support Analyst in Ames, Iowa
Description We are in the search for a Desktop Support Analyst to join our team in the printing/publishing industry in Ames, Iowa. The role involves providing IT support and ensuring smooth operations. This is a contract to hire employment opportunity that offers substantial hands-on experience in a fast-paced environment.
Responsibilities:
• Act as the first point of contact for all IT-related inquiries and issues.
• Provide technical assistance and support for incoming queries related to computer systems, software, and hardware.
• Oversee the day-to-day operations of our IT helpdesk, ensuring swift resolution of all tickets.
• Assist in the administration of Office 365 and other company software.
• Handle the setup and configuration of new systems, including Mac devices, OS’s, phones, and tablets.
• Utilize various technologies such as Cisco, Citrix, and Dell for troubleshooting and problem resolution.
• Manage the replacement of end-of-life hardware as part of ongoing asset management.
• Maintain accurate records of IT assets and software licenses.
• Implement and maintain IT security protocols, including email phishing programs and antivirus software updates.
• Support the setup of new employees, including hardware provisioning and software configuration.
Please note that this role requires a mix of technical skills and customer service acumen. The successful candidate will be expected to liaise with various teams and departments to ensure a seamless IT experience for all staff members. Requirements • Proficiency in Cisco Technologies is essential
• Experience with Citrix Technologies is required
• Knowledge of Computer Hardware is necessary
• Familiarity with Database management is a must
• Experience with Dell Technologies is desirable
• Mastery of Active Directory is crucial
• Proficiency in handling Apple Devices is needed
• Understanding of Backup Technologies is required
• Experience in Configuration Management is a plus Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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