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Robert Half Technical Support Analyst in Ames, Iowa



ONSITE POSITION Up to 48K Plus Immediate Benefits


IT Technical Support Analyst / IT Help Desk Analyst (Direct Hire)

Tired of feeling like your work doesn't make an impact? This company has a highly collaborative and FUN and creative team environment where you will see the impact of your work! GROWING FINANCIALLY THRIVING COMPANY!!

What You Will Need:

• Supporting Users: Windows, Active Directory, Hardware / Software issues

• Level 1 Phone Support

• Respond to help desk requests. Service Desk tickets

• Looking for Experience: Reset passwords, Unlock Accounts, troubleshoot computer issues, Remote Support to assist Users’ Computers. You will be supporting Laptops, Desktops, & Peripheral support.

• Excellent interpersonal skills to establish and maintain effective relationships with employees, superiors and business contacts in a professional and courteous manner

• Excellent written and oral communication skills, including strong listening skills

• Basic computer skills with emphasis on retail technology

• Aptitude for providing superior customer care

• Must exhibit dependability, adaptability, and flexibility

• Ability to diagnose and troubleshoot issues

• High level of comfort speaking on the telephone

• We’re looking for someone who wants to stay in an IT support type of a role long-term. You must love customer support.

• Technical degree and Certifications are HIGHLY PREFERRED!


This is a Perm Direct hire position with one of our client companies in the Ames, IA area.

Have all the benefits of a completely casual environment, fast paced business where you can see the impact of your work!

This is an IT Technical Support Analyst | IT Help Desk Analyst Direct Hire position with a base salary range up to $40K - $48K depending on experience. For immediate and confidential consideration on this Help Desk / IT Service Desk Analyst / IT Support Analyst, It is best to contact me directly, Aubrey Kell recruiting Specialist Permanent Placement Team, Iowa Region at My Direct Office #: 515-393-2159 and email resume CONFIDENTIALLY & directly to me. Please find my email address / contact Information on my LinkedIN profile. You may also ONE CLICK APPLY on our Robert Half Website.

Our fees are paid by our client employers, never any fees to you, our candidates. If you’re simply curious for more details, feel free to email me directly for details and just inquire for More Information!

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

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